PRIVACY STATEMENT

Riverdale Insurance Privacy Statement

Riverdale Business Solutions Ltd, believes in protecting the personal information that you provide us with. The data controller for your information is the company you contract with.

If you wish to opt-out of receiving information from Riverdale Insurance about it and its subsidiary companies’ products please write to the Riverdale Insurance Data Protection Officer (care of the office of the CIO) at Riverdale Insurance, Barnett House, 53 Fountain Street, Manchester, M2 2AN.

For general data protection queries you can email office@riverdaleinsurance.co.uk

How we use the information you provide us

We will process the data (for example name, contact details, item insured, claims history) to provide the products and/or services that you request, to communicate with you, and for marketing or market research purposes.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing.

Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email we will not be responsible for third parties having access to any communications we send.

To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. We may also conduct a search with a credit reference bureau to assist us in providing a quote, and to check which payments options we can make available to you. We ask for your home/office, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you or if there is a problem with your quote/product.

We may make outbound phone calls for a number of reasons relating to many of our products (example: to update you on the progress of a claim). We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.

Generally, by providing the requested data you consent to the Riverdale Insurance using that data for administrative purposes and for occasionally informing you of other products and services by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.

In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.